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2004-083ARESOLUTION NO. 2004-083A RESOLUTION TO AUTHORIZE THE EXECUTION OF AN AGREEMENT BETWEEN THE TOWN OF WAPPINGER AND THE COUNTY OF DUTCHESS FOR TRANSPORTATION SYSTEM FOR SENIOR, CITIZENS AND HANDICAPPED INDIVIDUALS At the regular meeting of the Town Board of the Town of Wappinger, Dutchess County, New York, held at Town Hall, 20 Middlebush Road, Wappingers Falls, New York, on the 22nd day of March, 2004 at 7:30 p.m. The meeting was called to order by Joseph Ruggiero, Supervisor, and upon roll being called, the following were present: PRESENT: Supervisor Joseph Ruggiero Council Members Robert Valdati Vincent Bettina Maureen McCarthy Joseph Paoloni ABSENT: The following Resolution was introduced by Councilman Paoloni and seconded by Councilwoman McCarthy. WHEREAS, Article 5G of the General Municipal Law provides joint services to participating municipal corporations and permits contributory funding by the respective municipal corporations according to the amount of services received, and WHEREAS, a joint service transportation system for Senior Citizens and Handicapped individuals in the municipalities of Hyde Park, Fishkill, East Fishkill, Wappinger, Poughkeepsie, Pleasant Valley, LaGrange, Red Hook, Beekman and the City of Poughkeepsie will cost $180,619.56 for a one (1) year period, and WHEREAS, the Dutchess County Legislature by resolution, has authorized the establishment of a Transportation System for senior citizens and handicapped individuals to serve the ten (10) municipalities of Hyde Park, Fishkill, East Fishkill, Wappinger, Poughkeepsie, Pleasant Valley, LaGrange, Red Hook, Beekman and the City of Poughkeepsie and; WHEREAS, the Town of Wappinger ("Town") had previously entered into an Agreement with the County of Dutchess ("Dutchess") providing a joint service transportation system for senior citizens and handicapped individuals; and WHEREAS, said agreement has been amended and extended from time to time; and WHEREAS, the Town desires to extend the term of said Agreement for an additional period of one (1) year at a cost to the Town not to exceed the sum of Thirty Three Thousand, Two Hundred Forty Three and 84/100 ($33,243.84). NOW, THEREFORE, BE IT RESOLVED, as follows: 1. The recitations above set forth are incorporated in this Resolution as if fully set forth and adopted herein. 2. The Town Board hereby accepts the terms and conditions set forth and contained in the Extension Agreement, by and between the County of Dutchess and the Town of Wappinger, providing a joint service transportation system for senior citizens and handicapped individuals. 3. The Supervisor of the town, Hon. Joseph Ruggiero is hereby directed and authorized to execute the Extension Agreement, a copy of which is affixed hereto by and on behalf of the Town of Wappinger. The foregoing was put to a vote which resulted as follows: Joseph Ruggiero, Supervisor Voting Aye Robert Valdati, Councilman Voting Aye Vincent Bettina, Councilman Voting Aye Maureen McCarthy, Councilwoman Voting Aye Joseph Paoloni, Councilman Voting Aye Dated: Wappingers Falls, New York March 22, 2004 OA The Resolution is hereby duly declared adopted c� Gloria J. Mose, own Cle �rnreo—cere�� 1G • �J I UWN ur WHt-t 1 NUt:K . y14 c7r 4��a r.b�i15 AGR.EEMEN'Z' THIS AGREEMENT, made this day of between the COUNTY OF DUTCHESS, a municipal b a Market Street, Poughkeepsie, New York 12601 corporation with Offices t2Z nafter re erred as the "COUNT ,) and TOWN OF WAPPiNGER, a Municip��rporation,fwhose address its Town Hall, 20 Middlebush Road, Wappingers Fails, New York 12590 (hereinafter referred to as the "CONTRACTOR'. WITNESSETH; WHEREAS, Article 5G of the General Municipal Law Participating municipal corporations and Provides joint services to municipal corporations according to the amount ofservi es receoryived, and ding Y respective WHEREAS, a joint service transportation s Yst= for Handicapped individuals in the municipalities of Hyde Park, Fisemor Citizens and Wapp'a8er, Poughkeepsie, Pleasant Valley, La East Fishkill, Of Poughkeepsie will cost $180,6I9.56 for a one (1) gee R� Hoak, $eelsman and the City () year period, and WHEREAS, the Dutcher County Legislature by resolution, has establishment of a Trans�iorthe tation System for senior citxzcns to serve authorized10) municipalities of Hyde Park, Fisbldll, East F' ten Valley, Grange, Red Hook, Be�krnan and the City of Poughkeepsie; mg`r, Poughkeepsie, Pleasant and WHEREAS, the Town Board of the Town. of VITa in the support to the program not to exceed $33,243.84; and mg� has agrees to participate SAS, the County of butchers will provide a Tran senior citizens and handicapped individuals, for the sum of $180,619 56, nowsrthere ore, it is mutually agreed by and between the parties hereto as follows: 1. SCOPE OF SERVICES. The COUntY will System for senior citizens and handicapped individuals in accordance a Transportation acco,, annexed hereto and made a part of this Agreement. rddaance vvi Exhibit " AA If any term of the Scope of Services. contradicts or creates an ambiguity with any terns of this Agreement, this Agreement shall govern. Z TERM OFA ,R FEMENT. This Agreement shall be effective January 1, 2004 and shall terminate on December 31, 2004, unless otheiWisc terminated as set forth herein. 3.NSPORTATIONAr�VISt�RygOARn Town of Wappinger will appoint a r The Supervisor of the apP representative of the Town as a mcmbcr of the Transportation Advisory Board, which Board will review the operation of the system to ef —b 1 <-� ensure its responsiveness to the needs of the senior citizens and handicapped individuals Of the municipalities being serviced. 4. PAYMENT- The Town will pay to the County, Pursuant to signed voucher submitted to the Town, $2,770.32 upon execution of this agreement and $2,770.32 per month thereafter. A schedule of collections is. attached hereto, made apart hereof and marked Exhibit "B". Payments by the Town will not during the term of this Agreement, exceed $33,243.84 5. OlV. (a) Without cause. The County may t Agreement upon ten (10) days' prior written notice to the Contractor of its terte minateterminate without cause_ (b) With cause. The County maY terminate this Agre immediately, with -subsequent written notice to with cause. be given to the Contras roof termination In the event of termination with or without cause, the Contractor shall deliver to the County any or all drawings, speciflcati and equipment in his custody or control � reports and other data, records, materials pertaining to the Agreeruent and the County shall Pay to the Contractor all amounts due to the time of termination in accordance with the terms of this Agreement, Such termination shall not give rise to any cause of action against the County for damages, loss of profits kind Notwithstanding any other. prouOf Pr'siOn fi this or other remuneration of any County, termination is made nec greeunent, in the Jud>�nent of the fulfill his obligations under this Agreement,or desirable because of the Contractor's failure to County may withhold •payment of all or any or any other fault of the Contractor, the part Mable to the Contractor under this Agreement andapp moneys cm neeysothsttoward any damages or expenses sustained by the County without limitation, nay excess costs incurred bthe rest of such failure including, under this Agreement by the use or employment County m c°mplcttng the services tors or otherwise. Notwithstanding the foregoing, the Contractor shall be liable* ab a to thher e County for all such damages and expenses without limitation to any such moneys being withheld by the County, and the failure of the County to withhold moneys from the Contractor shall not be construed as an acknowledgement by the County that no such damages exist and shall not prevent the County frorn thereafter�� °r expenses Contractor therefor. making any claim against the 6• NON -DISC �t1IvATIOi\i. No services to be rendered pursuant to, or in connection with, this Agreement may be refused to any -person bccaase of age, race, color, creed, sex, national origin, disability or marital status. Contractor shall take all affix =tive steps necessary to ensure equal employment Opportunities without discrimination because of age, race, creed, color, sex, national origin, disability or marital status and to rights laws including, but not limited to, comply with all federal, state and local civil the Americans with Disabilities Act. i uwii ur wr,rr i viurzR 714 cv r �iJJC r, mil' 7. GE j (Q, The contractor will target services to elderly who are in the greatest social and economic need specifically' minority low income elderly, Y, the following: low income elderly, minority elderly, veterans, the frail and disabled elderly, and those who live alone. The Contractor, along with the Dutchess County Office for the Ate, will engage in various activities including outreach, referr order to serve these tar et �• and publicity in feasible, work to serve$ Populations. The Contractor will, to the maximum extent minority elderly in at least the same proportion -as they are represented in the entire senior citizen population of Dutchess County. The Contractor will iu#brm the Dutchess County Office for the Aging �ng Monthly Report provided to the Office for the Agingof its targeti activities in its $ EXTENSION. This contract may be extended for one year each, not exceeding in total five ( 5) yew, upon such tett0 periods of may be agreed between the rms parties. and conditions as 9• - !QR-MVANCE LROCEDURP Grievance Procedure, a Contractor agrees to abide by he contractor agrees to advisethe recipients�of thea sannexeems hereto ou bi C>, addition, grievance procedure. 10. �E AGREEMENT, The terms of this attachments and exhibits, represent the fimal intent of the Ai�Bement, including its rescission or waiver of the terms of this Agreement must be in tea. ng �dAny modification, executed and acknowledged by the parties with the same formalities accorded thisbasic A&eesnem. IN WITNESS WjMREOF, the parties hereto have executed this Agreement. APPROVED AS TO FORM: ACCEP'T'ED: COUNTY OF DUTCBESS County Attorney's Office BY. William R. Steinhaus County Executive APPROVED AS TO CONTENT: Director, Off ce for the Aging TOWN OF WApPINGER BY: Print Name Title — O�sS Dutchess County Office for the Aging/CASA utchess William R Steinhaus Aging CASA 27 High Street County Executive (845) 486-2555 (845) 486-2575 Poughkeepsie John A. Beale Fax (845) 486-2571 Fax (845) 486-2599 New York 12601 Director RECEIVE® JAN 12 2004 MEMORANDUM SUPERVISOR'S OFFICE TOWN OF WAPPINGER TO: Supervisors and Mayors, Dial A Ride participating municipalities FROM: Mary Kaye Dolan ra-D ,Aging Services Coordinator DATE: January 2004 SUBJECT: 2004 Dial A Ride contract renewals Enclosed please find 5 copies of the 2004 Dial A Ride contracts. Please sign all five copies and return them all to me for further processing. I will send you a copy of the fully executed contract. Any questions, give me a call at 486-2555. TOWN OF WAPPINGER SUPERVISOR JOSEPH RUGGIERO To: Al Roberts SUPERVISOR'S OFFICE 20 MIDDLEBUSH ROAD WAPPINGERS FALLS, NY 12590-0324 (845) 297-2744 FAX: (845) 297-4558 Memo From: Joseph Ruggiero, Supervisor Date: January 26, 2004 Re: Resolution # 2004-083 Dial -A -Ride Contract TOWN COUNCIL VINCENT BETTINA MAUREEN McCARTHY JOSEPH P. PAOLONI ROBERT L. VALDATI Enclosed please find a copy of the Dial -A -Ride contract. I ask that you please review this contract and prepare a resolution authorizing the Supervisor to sign the contract. This resolution will be placed on the February 9t' agenda. If you have any questions, please feel free to contact me. Thank you for your help in this matter. SUPERVISOR JOSEPH RUGGIERO To: Al Roberts TOWN OF WAPPINGER SUPERVISOR'S OFFICE 20 MIDDLEBUSH ROAD WAPPINGERS FALLS, NY 12590-0324 (845) 297-2744 FAX: (845) 297-4558 Memo From: Joseph Ruggiero, Supervisor Date: February 2, 2004 Re: Resolution 2004-089 Resolution Authorizing Supervisor to Sign Contract with Frederick P. Clark Assoc. TOWN COUNCIL VINCENT BETTINA MAUREEN McCARTHY JOSEPH P. PAOLONI ROBERT L. VALDATI Enclosed please find a copy of the contract for planning services from Frederick P. Clark Assoc. Please review this contract and draft a resolution authorizing the Supervisor to sign the contract. This resolution will be placed on the February 9th agenda. If you have any questions, please contact me. Thank you for your help in. this matter. AGREEMENT THIS AGREEMENT, made this day of,2004 by and between the COUNTY OF DUTCHESS, a municipal corporation witoffices at 22 Market Street, Poughkeepsie, New York 12601 (hereinafter referred to as the "COUNTY") and TOWN OF WAPPINGER, a municipal corporation, whose address is Town Hall, 20 Middlebush Road, Wappingers Falls, New York 12590 (hereinafter referred to as the "CONTRACTOR"). WITNESSETH: WHEREAS, Article 5G of the General Municipal Law provides joint services to participating municipal corporations and permits contributory funding by the respective municipal corporations according to the amount of services received, and WHEREAS, a joint service transportation system for Senior Citizens and Handicapped individuals in the municipalities of Hyde Park, Fishkill, East Fishkill, Wappinger, Poughkeepsie, Pleasant Valley, LaGrange, Red Hook, Beekman and the City of Poughkeepsie will cost $180,619.56 for a one (1) year period, and WHEREAS, the Dutchess County Legislature by resolution, has authorized the establishment of a Transportation System for senior citizens to serve the ten (10) municipalities of Hyde Park, Fishkill, East Fishkill, Wappinger, Poughkeepsie, Pleasant Valley, LaGrange, Red Hook, Beekman.and the City of Poughkeepsie; and WHEREAS, the Town Board of the Town of Wappinger has agreed to participate in the support to the program not to exceed $33,243.84; and WHEREAS, the County of Dutchess will provide a Transportation System for senior citizens and handicapped individuals, for the sum of $180,619.56, now, therefore, it is mutually agreed by and between the parties hereto as follows: 1. SCOPE OF SERVICES. The County will provide a Transportation System for senior citizens and handicapped individuals, in accordance with Exhibit "A" annexed hereto and made a part of this Agreement. If any term of the Scope of Services contradicts or creates an ambiguity with any term of this Agreement, this Agreement shall govern. 2. TERM OF AGREEMENT. This Agreement shall be effective January 1, 2004 and shall terminate on December 31, 2004, unless otherwise terminated as set forth herein. 3. TRANSPORTATION ADVISORY BOARD. The Supervisor of the Town of. Wappinger will appoint a representative of the Town as a member of the Transportation Advisory Board, which Board will review the operation of the system to ensure its responsiveness to the needs of the senior citizens and handicapped individuals of the municipalities being serviced. 4. PAYMENT. The Town will pay to the County, pursuant to signed voucher submitted to the Town, $2,770.32 upon execution of this agreement and $2,770.32 per month thereafter. A schedule of collections is attached hereto, made a part hereof and marked Exhibit `B". Payments by the Town will not exceed $33,243.84 during the term of this Agreement. 5. TERMINATION. (a) Without cause. The County may terminate this Agreement upon ten (10) days' prior written notice to the Contractor of its intent to - terminate without cause. (b) With cause. The County may terminate this Agreement effective immediately, with subsequent written notice to be given to the Contractor of termination with cause. In the event of termination with or without cause, the Contractor shall deliver to the County any or all drawings, specifications, reports and other data, records, materials and equipment in his custody or control pertaining to the Agreement and the County shall pay to the Contractor all amounts clue to the time of termination in accordance with the terms of this Agreement. Such termination shall not give rise to any cause of action against the County for damages, loss of profits, expenses or other remuneration of any kind. Notwithstanding any other provision of this Agreement, if, in the judgment of the County, termination is made necessary or desirable because of the Contractor's failure to fulfill his obligations under this Agreement, or any other fault of the Contractor, the County may withhold payment of all or any part of moneys which otherwise may be payable to the Contractor under this Agreement and apply such moneys toward any damages or expenses sustained by the County as a result of such failure including, without limitation, any excess costs incurred by the County in completing the services under this Agreement by the use or employment of other contractors or otherwise. Notwithstanding the foregoing, the Contractor shall be liable to the County for all such damages and expenses without limitation to any such moneys being withheld by the County, and the failure of the County to withhold moneys from the Contractor shall not be construed as an acknowledgement by the County that no such damages or expenses exist and shall not prevent the County from thereafter making any claim against the Contractor therefor. 6. NON-DISCRIMINATION. No services to be rendered pursuant to, or in connection with, this Agreement may be refused to any person because of age, race, color, creed, sex, national origin, disability or marital status. Contractor shall take all affirmative steps necessary to ensure equal employment opportunities without discrimination because of age, race, creed, color, sex, national origin, disability or marital status and to comply with all federal, state and local civil rights laws including, but not limited to, the Americans with Disabilities Act. 7. TARGETING. The contractor will target services to elderly who are in the greatest social and economic need, specifically, the following: low income elderly, minority low income elderly, minority elderly, veterans, the frail and disabled elderly, and those who live alone. The Contractor, along with the Dutchess County Office for the Aging, will engage in various activities including outreach, referral, and publicity in order to serve these target populations. The Contractor will, to the maximum extent feasible, work to serve minority elderly in at least the same proportion as they are represented in the entire senior citizen population of Dutchess County. The Contractor will inform the Dutchess County Office for the Aging of its targeting activities in its Monthly Report provided to the Office for the Aging. 8. EXTENSION. This contract may be extended for additional periods of one year each, not exceeding in total five (5) years, upon such terms and conditions as may be agreed between the parties. 9. GRIEVANCE PROCEDURE. Contractor agrees to abide by he Grievance Procedure, a copy of which is annexed hereto as Exhibit "C". In addition, contractor agrees to advise the recipients of their services about the grievance procedure. 10. ENTIRE AGREEMENT. The terms of this Agreement, including its attachments and exhibits, represent the final intent of the parties. Any modification, rescission or waiver of the terms of this Agreement must be in writing and executed and acknowledged by the parties with the same formalities accorded this basic Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement. APPROVED AS TO FORM: County Attorney's Office APPROVED AS TO CONTENT: Director, Office for the Aging ACCEPTED: COUNTY OF DUTCHESS I� William R. Steinhaus -County Executive TOWN OF WAPPINGER Print Name Title Dutchess County Dial -A -Ride Senior Citizen and Disabled Transportation System Policy and Procedures What is Dial -A -Ride? Dial -A -Ride is a curb -to -curb transportation service, designed to serve senior citizens and individuals who have a physical or mental disability which prevents them from using the regular LOOP buses. Who Is Eligible? In order to serve the special transportation needs of the elderly and disabled public, the service is offered only to those who need it. If an individual can use the regular LOOP bus service, -that individual is not eligible for Dial -A -Ride service. Dial A Ride is available to residents of the following municipalities: Beekman; East Fishkill; Fishkill; Hyde Park; LaGrange; Pleasant Valley; Town of Poughkeepsie; Red Hook; Wappinger; or the City of Poughkeepsie To be eligible for Dial -A -Ride service, an individual must be 60+ years of age OR have a physical or mental disability which makes it significantly difficult to do one or more of the following: • walk more than 200 feet • stand outside more than 10 minutes • negotiate a flight of stairs • get on or off a standard bus • stand on a moving bus • read information due to visual impairment, cognitive or learning disability • hear announcements by a bus driver However, if a disability is a result of any of the following, an individual will not qualify for Dial - A -Ride service: • pregnancy • obesity • impairment due to use of drugs or alcohol • controlled epilepsy • any contagious disease • any disability which renders one potentially violent so as to be dangerous to oneself or other passengers Where Does The Service Operate? Dial -A -Ride service operates in the City of Poughkeepsie and the towns of Beekman, East Fishkill, Fishkill, Hyde Park, LaGrange, Pleasant Valley, Poughkeepsie, Red Hook, and Wappinger according to a scheduled approved by each municipality. Identification Cards In order to access Dial -A -Ride, an individual must have an identification card and number. The number identifies the individual as an eligible rider when he or she calls for a trip reservation. Tc determine eligibility it is required that an individual fill out an application and return it to the address below. Dial -A -Ride staff will verify an individual's eligibility and notify each individual, by mail, as to their eligibility status. Eligibility due to disability will be verified via a Medical Doctor's note. If eligible for DIAL -A -RIDE service, an identification card and additional information on the DIAL -A -RIDE service will be forwarded, by mail, to the individual. Mail application to: Dutchess County Division of Mass Transit Dial -A -Ride 14 Commerce Street Poughkeepsie NY 12603 (845) 452-74331oophus@co.dutchess ny.us The information that an individual provides on the application is intended for the purpose of establishing eligibility for the Dial -A -Ride service and complying with mandated reporting requirements. What Are The Suggested Fares? Reservations Passengers must plan activities so that reservations may be made ahead of time. Passengers must call for reservations at 452-7433 as early as possible when in need of medical transportation. Dispatchers will accept reservations up to 7 days in advance and no later than 3 days before the desired date of service between the hours of 8:00 A.M. and 2:00 P.M., Monday through Friday. Passengers should schedule appointments before 2:30 P.M., (earlier, wherever possible) due to the need for the bus to return to base by 4:00 P.M. When a ride is scheduled, passengers must tell the dispatcher exactly where they are going, including additional stops. The driver has a schedule to follow which cannot be changed. Passengers are limited to a maximum four shopping bags or parcels. On all shopping trips passengers are to be advised of time and place to meet for return trip. Mall shopping is for three hours. Supermarket shopping is for two hours. Passengers should wait inside their homes so that the dispatcher may call if there will be a'delay. Passengers should allow a 15 minute leeway in scheduled pick-up time. Be ready 15 minutes early, but be prepared to wait 15 minutes longer than scheduled time. Passengers should try to be patient, as drivers can be delayed through no fault of their own. Passengers should ask for help if assistance is needed on or off the vehicles or with parcels. Drivers may not leave the bus unattended for any reason. Passengers shall place fares in the fare box on their own. Those who are unable to do so may receive assistance from drivers. Passengers shall carry exact change. Drivers are not permitted to make change. Drivers are not permitted to accept tips. Passengers who are dissatisfied with service, wish to express a concern, or make a suggestion should attempt to resolve the matter with Dial-A-Ride. Those matters that cannot be resolved with Dial-A-Ride may be brought to the attention of the Office for the Aging or the appropriate town/city Advisory Board representative. The office for the Aging telephone number is 486- 2555. Names and phone numbers of Advisory Board representatives may be provided by the Office for the Aging. Holidays All major holidays will be observed. The Dial-A-Ride Advisory Board will have the option of declaring additional holidays. Winter Cancellation Policy Cancellations due to poor driving conditions will be announced on all local radio stations between 7:00 and 8:00 A.M. If it is necessary to delay Dial-A-Ride service, all pick-ups scheduled before 11:00 a.m. will be cancelled for the day. If road conditions do not improve by 11:00 a.m., Dial-A-Ride service will be canceled for the remainder of the day. Local radio stations will announce the cancellation between 11:00 A.M. and 12:00 noon. Contractor The contractor is responsive to the Director of the Dutchess County Office for the Aging and the members of the Dial -A -Ride Advisory Board which monitors the administration of the Dial -A - Ride system. Dial -A -Ride Advisory Board The Dial -A -Ride Advisory Board works with Office for the Aging and and with Dutchess' County Mass Transit to set policy and to address problems and concerns expressed by the program's passengers and drivers. A representative from Dutchess County Mass Transit attends meetings to provide technical assistance as required. The Advisory Board is chaired by the Office for the Aging's Aging Services Coordinator. Participating Town Supervisors, the Mayor of Poughkeepsie, and Taconic Resources for Independence may appoint a representative to the Advisory Board. Division Of Mass Transit All operation policy decisions will be the sale responsibility of the Division of Mass Transit. The Office for the Aging and the Dial -A -Ride Advisory Committee will be consulted with, as appropriate, before any policy or service modification is enacted that may significantly impact the method or scope of services delivered Dutchess County Dial -A -Ride Sgiedule Towns of Red Hook #AjjjgjW 46wiw ✓ Local City of Poughkeepsie pt Local & South ✓ ✓ ✓ Local, South (Wednesdays), North* ✓ Town of Hyde Park Local & Poughkeepsie ✓ Local & South Road Malls* ✓ Town of Poughkeepsie - South Local & City of Poughkeepsie ✓ ✓ North Onlv ✓ ✓ VIJUUI vxudu macs un cnu anu'+[n vveunesuayonly rev. 3/02 D:10FFICEIWPWINIWPDOCSZARSKED.WPD Town of Poughkeepsie - North Local ✓ ✓ ✓ ✓ Local & South Road Malls* ✓ Town of Wappinger ; Local & Beacon ✓ Poughkeepsie & South Road Malls ✓ ✓ Local ✓ Pok. & Local ✓ ✓ ✓ Town of Fishkill Local & Beacon ✓ Local ✓ Poughkeepsie & South Road Malls ✓ Town of Pleasant Valley Local & South Road Malls* ✓ Local & Poughkeepsie ✓ Town of East Fishkill Local & Beacon ✓ Poughkeepsie & South Rd. Malls ✓ Local ✓ Route 9 Fishkill to 9 Mall ✓ Route 44/Adams ✓ Town of LaGrange Local, Poughkeepsie, Hopewell ✓ Town of Beekman = `c Fishkill (Walmart) ✓ 1st Tuesday ✓ 3rd Friday Marshalls/44/Adams ✓ 1st Fri. ✓ 3rd Tuesday following 1st Tues. South Road Malls ✓ 2nd Tuesday ✓ 2nd Fri. following 2nd Tues ✓ 4th Tuesday ✓ 4th Fri. following 4th Tues. ✓ extra Tuesday ✓ Extra Fri. Castle Point ✓ ✓ VIJUUI vxudu macs un cnu anu'+[n vveunesuayonly rev. 3/02 D:10FFICEIWPWINIWPDOCSZARSKED.WPD Eligibility To be eligible you must: a) be a resident of, and have a trip origin in the town of: East Fishkill Hyde Park LaGrange Poughkeepsie Red Hooke Wappinger Fishkill Beekman Pleasant Valley or the City of Poughkeepsie b) be 60 years of age or over; OR be disabled and unable to use regular bus service. c) complete an application. Suggested Fares One-way within a municipality .75 Round trip within a municipality $1.25 One-way between municipalities $1.00 Round trip between municipalities $1.75 (When schedules allow, drivers will allow up to three stops within a municipality per passenger with an additional charge of $.75 each additional stop) Dial -A -Ride is funded in part by the U.S. Older Americans Act, the Dutchess County Office for the Aging, the New York State Office for the Aging, participating municipalities and the Dutchess County Division of Mass Transit. Reservations Phone in your bus reservations between the hours of 8:00 a.m. - 2:00 p.m., Monday through Friday at 452-7433. If you require a bus with a wheelchair lift, please inform the dispatcher. Passengers must call for reservations as early as possible when in need of medical transportation. Dispatchers will accept reservations up to 7 days in advance and no later than 3 days before the desired date of service. (You must have an approved application on file before making a reservation.) Call Dial -A -Ride for an application or complete one online at: www.dutchessny.gov/ darform.htm Passengers should schedule appointments before 2:30 p.m., and earlier wherever possible due to the need for the bus to return to base by 4:00 p.m. When a ride is scheduled passengers must tell the dispatcher exactly where they are going including additional stops The driver has a schedule to follow which cannot be changed. Passengers are limited to a maximum four shopping bags or parcels. Passengers are reminded that mall shopping is for three hours. Supermarket and other shopping is for two hours. Cancellations will be broadcast on local radio stations. Dial -A -Ride will provide transportation from your home to your destination. Your drivers will assist you on and off the bus and help you with your parcels, but drivers cannot act as escorts to and from a location. Dutchess County Dial -A -Ride 452-7433 or 876-5255 in Red Hook��*r. William R. Steinhaus Dutchess County Exedttive John A. Beale Director, Office for the Aging Dial -A -Ride is a cutL to -curb transportation service, designed to serve'senior citizens and individuals who have a physical or mental disability which prevents them from using the regular LOOP buses. � Vb Dial A Ride Transportation System 2004 Municipality Payment/Service Schedule Municipality 2004 Service Days er week 2004 Monthly Payment 2004 Total Cost Red Hook* 1 $ 408.51 $ 4,902.12 City of Poughkeepsie 5 $ 1,978.80 $ 23 745.60 Hyde Park 2 $ 791.52 $ 9,498.24 Town of Poughkeepsie 10 $ 3,957.60 $ 47,491.20 Wappinger 7 $ 2,770.32 $ 33 243.84 Fishkill 3 $ 1,187.28 $ 14 247.36 Pleasant Valle 2 $ 791.52 $ 9,498.24 East Fishkill 5 $ 1,978.80 $ 23 745.60 LaGrange 1 $ 395.76 $ 4,749.12 Beekman 2 $ 791.52 $ 9,498.24 Total 38 $ 15,051.63 $ 180,619.56 *note: Red Hook is billed for one day per week plus the cost of the special phone line for Red Hook DialARide2004Payrnent.xls GRIEVANCE.PROCEDQRES FOR DUTCHESS COUNTY OFFICE FOR THE AGING In accordance with S306(a) (6) (P) of the Older Americans Act, the Dutchess County Office for the Aging has established the following process for resolving complaints from older persons who are dissatisfied with or denied services funded under Title III of the Act: I. GRIEVANCE PROCESS A. Filing of Grievance (1) Participants must submit their grievance(s) in writing to the Supervisor of the Program or Service funded under Title III of the Older Americans Act. The Supervisor will conduct an initial review. (2) The Grievance should be filed within thirty (30) days of denial, reduction or termination of services, or of the event or circumstance with which the' participant is dissatisfied. An .extension may be granted for good cause shown. (3) The Grievance should be filed on a Dutchess County Office for the Aging Complaint Letter Form that will be provided by the program Supervisor. In completing the Complaint Letter Form the griever shall set forth in detail the date, time and circumstances that are the basis of the complaint. B. Investigation. and Response to Grievance (1) The Program Supervisor who performs the initial review shall investigate the grievance, including, as appropriate, meeting with the griever and other persons involved in the action s) complained of, or, in the denial of services. The Program Supervisor shall review all pertinent facts and/or documents, and shall determine whether the agencN,, action was made in- accordance with lawful procedures (that is, consistent with applicable OAA and or State laws, regulations and policies) and supported by the facts. (2) The Program Supervisor shall prepare and send a written response to the griever and to the Dutchess County Office for the Aging Director within fifteen (15) days -"after the grievance is filed. The response shall set forth the circumstances relating to the grievance, the action requested by the griever, the findings of the Program Supervisor, a proposed remedial action, if any, and reason(s) for the facts relied on in the determination. If the grievance is being - page 1 of 3 - handled by a subcontractor organization, a copy of its decision must be forwarded to the Director of the Dutchess County Office for the Aging. `C. Appeal of Initial Res onse/Decision (1) If the complaint was handled by an Office for the Aging Program Supervisor or by a Program Supervisor of a service provider agency, under subcontract to the Dutchess County Office for the Aging, and the griever is not satisfied with its determination, she/he has the right to further review as follows: (a) She/he may initiate a request for subsequent review by the_Director of the' Dutchess County Office for the Aging within twenty - (20) calendar days following receipt of notification by a Program Supervisor of its decision. (b) The Director of the Dutchess County Office for the Aging shall request, and the Office for the Aging Program Supervisor or Program Supervisor of the subcontract agency shall provide, copies of the initial file on the complaint in question. The Director of the Dutchess County Office for the Aging will review the materials to ensure that pertinent Policies and procedures have been applied and followed. If appropriate, the Director of the Dutchess County Office for the Aging will meet with the older person to allow the griever an opportunity to present information about the grievance. (c) If policies and procedures have been adhered to, the Director of the Dutchess County Office for the Aging will not overturn the decision of the Office for the Aging Program Supervisor or the Program Supervisor of the subcontract agency. If proper policies and procedures have not been applied, the Director of the Dutchess County Office for the Aging reserves the right to overturn the decision. The ' subsequent review shall be completed within forte -five (45) clays of receipt of the request by the older individual and the griever will be notified in writing of the result of the subsequent review, II RECORD-KEEPING The -Dutchess County Office for the Aging or service provider agency which is handling the grievance shall keep a file, for six years, of all relevant documents and records. Documentation shall include at a minimum: the initial grievance; and investigative reports; any written response submitted by the Dutchess County Office for the Aging Director or service provider agency; any documents or other records submitted by any party; the written Initial Response of the agency; and, if applicable, the notice to the griever of the right to an appeal. - page 2 o= 3 - III CONFIDENTIALITY No information, documents or other records relating to a grievance shall be disclosed by program staff or volunteers in a form that identifies the griever without the written informed consent' of the griever, unless the disclosure is required by court order or for program monitoring by authorized agencies. - .page 3 of 3