2001-04-26
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DIAL-A-RlDE ADVISORY BOARD MEETING
Report of Meeting April 26, 2001
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PPINGc/i
The minutes to the last meeting were distributed as well as the monthly statistics of each
town's rider ship. It was noted that rider ship in January was up by 35% but down
(except for Wappingers) for February and March. The rider ship for our second bus on
Tuesday and Wednesday is combined in this report. I requested a report showing rider
ship for our second bus on Tuesday since this is a new service this year. The minutes and
statistics are attached to this report.
Policies and procedures for Dial-a-Rides were discussed. There were questions and
answers on specific procedures. A copy of this is attached. .
I asked for clarification on seniors calling at 8:00a.m. on any given day and asking to be
picked up and taken to their destination. This practice is being discouraged. However, if
there is space on the schedule, it may be possible to be added to the pickup.
A video from Taconic Resources for Independence was shown.
The meeting was adjourned. The next meeting is July 26,2001.
~d
Kathi DeLisa
Dutchess County Dial-A-Ride Advisory Board
Friday, January 26, 2001, 10:00 a.m.
Minutes
Present: Spencer McKain, Sandra Price, Audry R~ger, Ja~ice
farinacci, Vanessa Dubetsky, ?eter Idema III, :ebbie Donah~e,
Myra Peaton, Barbara Griggs, Kealy Salomon, Mary Kaye Dola~
The meeting began wi th board members introducing themsel ves 2.r~,::.
their affiliations.
In the fu~ure, minutes will be mailed to board ne~~ers a~d :je
~urticipating municipalities.
The complete Year 2000 Servic~ Sun@ary and man:~ly to~als fer
October, November and December were distributed and discussed.
fJr the year there was an 8.45~ decrease in Dial-A-Ride riders~i;
from 1999.
The Dial-A-ride brochure was distributed and c~anges ~U che
schedule and brochure warding were discussed. :he brochure,
including the revisions will be printed and then available ~cr
discribu:ion.
The Town of Hyde Park has contacted Dial A Ride expressing
concern about where riders will shop wich the closure of Shap
Rite in Hyde park. Mary Kaye will get in couc~ with the To~~
let them know that Dial A Ride can take the riders to Stop anc
Shop on Route 44, which the passengers have agreed to.
Hary
copy
trlat
Kaye stated
of the ~ial
the:/ can be
that prior to the next ~eeting
A Ride rules and Drocedures ::
dl'~C',!S~~rl ~t -l..he ~~'l- ~~~-l'~~
....- __....-~~ u' ,.o:::.-.l.. "C'::<:::'_ .~'::.
she 'dill se:-.::. c.
Board ::"er:'bers
Peter Idema inquired as to the reason for there being a fare o~
Dial A Ride. Kealy Salomon responded that i: is a require~enc
for state operating assistance funds. Those ~~c do no: pay,
ho~ever, are not de~ied serv~~e. Pete~ as}:ei :':~e:~e~ :here ~~;~:
oe. a wa} for the TO'.'1::. e,f East Fishkill ::0 pa:.; :::e fares ::;c' -..-.-
tte riders don't have co. This will be ex?lo:re~ f~rthe:.
Peter Idema also inquired abou;: the policy reg:::.rJing ::;e ~,l":~';:i:::r
o~ stops a rider may ma~:e and the fa~e f~~ ~he ~dj~ti:nal 5:.)~5.
T : '.. e cur r e ri t !=H) 1 i c :/ a 11 '.:-' ~"i s f c. r t r1 r ~ e s -: c. p s ~,,; :.. : ~.. :..:-:. 2: [f. t: :-.. :.-: :. ;::' ~.. :.. :. :: '.:' ;
G:wever, saGe rlders ~a~C fo~r.
Bcrbara Gr-iggs sta~eci t11at sh~ has s;;er~c :irr.~ :::.:..cii:--l(~ :'ial ~.. ~'i.,:::,,::-
ana in :te dispatc~1in9 ar~a, and tt1at t~:e lGgi~:ics c~ p~0~.':.~~::;
~ !~: e :3 e r ,,,; 1 '.: e 2. r e 'J e ':...~ lJ C (} r:l P 1 iCe: e d . S 11 e 5 ~ll;r 9 e::: : ~ ':. r: ~ t .::. h t:?: :: ===.:: ~~
Dial-A-Ride Advisory Board Meeting
Thursday, April 26, 2001
10:00 a.m., DC Division of Mass Transit
AGENDA
1. Service Summary - 2001
d2001
Difference % change
January
1776 1
2389 l
613
35%
. . . .
...................................................................................................................................................................................
.. ~.~~.:: ~~ ~X...................1................. ...~.~.~. ~.. t...................... ~?~ ~..l....................~ .~.~.?... L............... ~?~!...
March 1 2756 1 2373 \ (383) 1 (14%)
. . . .
....................................................................................................................................................................................
YTD Total ~ 6821 ~. 70051 184 ~ 3%
.................................................................................................................-.............................................................
.!:?~. ~. ~..... ...................... .1....................~. ~. ~.~.. [................................. .J.............................. .1.............................
May j 2771 j ~ 1
....................................................................................................................................................................................................................
. .~~~:.... .... .......... ......... ... .1... ......... ........?~.~.~. .\. ....... ........ ...... ..... ...... .j...... .... ........... ..........1..... ... ..... ....... .........
July \. 2270 ~ j .
..............................................................................................................................................................................................................
.~~~.~.~:..........................1....................?~.~.~.. \...................................\...............................1.............................
. .'
September l 2409 l ~ :
.........................................................................................................................................................................................................
. .~~ ~.~~ ~~......... .......... .... i..... ................~.~.~ .:... \. ........ ............. .......... ...\.......... ........... ........ ..1... ...... ............... .....
..~::'~:~:.::..... ............... ~..... ...............~.~. ~ .~..l....... ............... ............ J. ..............................l.... .........................
December ~ 2247 1 1 ~
o.~ ~ ~~. ~.......................... ..1............... ...;.~;.;.~.. ~...................................~.. ..................... ..................... 0........... 0 0.0.
2. Brochures
3. Policies and Procedures
4. Concerns of Board members
5. Next meeting - Thursday, July 26, 2001
6. Adjournment
A:\DAR\AG0426.WPD
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Jan 2001
Dial-A-Rlde Dead Head Revenue Total Fuel Code Code Code Code Code Code Code Code Code Total MA's MA's Cash Non-Rev Revenue Pass
Totals Paae Miles Miles Miles Used (Gal) A B C D E F G H I Pass. $3.00 $4.00 Fares Hours Hours PerHr
City 180.0 1287.0 1467.0 405.9 0 0 95 17 242 0 37 0 0 279 27 0 $216.25 32.4 121 2.3
North Town 336.0 1717.0 2053.0 326.9 0 0 109 8 321 0 23 0 1 345 75 0 $195.25 26.4 169 2.0
South Town 218.0 1769.0 1987.0 340.2 0 0 117 2 320 0 24 0 0 344 21 0 $204.50 34.5 122.7 2.8
Waooinaers 353.0 1775.0 2128.0 420.1 0 0 224 3 425 0 6 0 0 431 6 0 $316.50 28.5 133.74 3.2
WaOoingers #2 121.0 499.0 620.0 92.3 0 0 28 0 74 0 0 0 0 74 0 0 $61.25 11 40.3 1.8
. Fishkill .350.0 995.0 1345.0 263.1 0 0 74 1 363 0 8 0 0 371 3 0 $274.50 26 80.2 4.6
East Fishkill 413.0 1929.0 2342.0 380.7 0 0 108 2 241 0 2 0 0 243 3 0 $203.50 41.3 123.3 2.0
Rhinebeck / Red Hook 152.0 547.0 699.0 194.8 0 0 9 1 50 0 0 0 0 50 0 0 $36.00 3.8 28.4 1.8
Castle Point 66.0 245.0 311.0 76.4 0 0 4 0 17 0 0 0 0 17 0 0 $18.50 5.4 17.1 1.0
Pleasant Vallev 81.0 230.0 311.0 97.4 0 0 4 0 21 0 2 0 0 23 3 0 $18.50 1.5 20.2 1.1
Hvde Pari< 187.0 646.0 833.0 124.8 0 0 17 0 114 0 4 0 0 118 0 0 $88.75 12.6 39.8 3.0
LaGrange 66.0 305.0 371.0 101.0 0 0 7 0 30 0 1 0 0 31 0 0 $24.25 2.7 19.3 1.6
Beekman 177.0 625.0 752.0 160.6 0 0 9 0 61 0 2 0 0 63 0 0 $50.00 16.7 39.2 1.6
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TOTALS = 2700.0 12569.0 15219.0 2984.2 0.0 0.0 805.0 34.0 2279.0 0.0 109.0 0.0 1.0 2389 138.0 0.0 1707.8 242.8 954.2 2.5
CODES
A = AdvanCl Res. D=NoSh bw G=~ tteelch ir
B=Callln E = Elderl'i H=EI ~erly' S becial eeds
C = Cancel F = Soecia Needs I =Ai( bs' Fn e
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TOTALS =
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March 2001 ,~C'.- 1---. i--.
Dlal-A-Rlde Dead Head Revenue Tolal Fuel Code Code Code Code Code Code Code Code Code Total MA's MA's Cash Non.Rev Revenue Pass
Totals Page Miles Miles Miles UsedlGall A B C 0' E F G H I Pass. $3.00 $4.00 Fares Hours Hours PerHr
citY 144:0 -1244.0 1388.0 365.3 0 0 99 .-!!. 250 0 .--E ....J2 . ...Q . .--1.'E. >-.~ -_.Q. _194.75 20 -.
123.5 2.3
North Town 349.0 1491,0 1840.0 . 275.6 0 0 105 9 ---Z74 0 24 0 0 298 45 0 167.35 -20.7 150.2 2.0
South Town ._?~ ----:;S62.0 2209.0 315.0 0 0 113 1 368 0 15 0 0 383 33 0 231.3 26.8 133.2 2.9
--
WaDDinaers 291.0 1438.0 1729.0 293.7 0 0 197 5 370 0 6 0 0 376 3 0 258 24.91 120.4 3.1
Wapprngers #2 110.0 558.0 668.0 119.3 0 0~4 0 77 0 0 0 0 77 0 0 70 8.6 34.3 2.2
Fishkill 310.0 993.0 1303.0 195.7 0 0 110 3 345 0 6 0 0 351 3 0 258 19.7 77.2 4.5
East Flshkill 337.0 1780.0 2117.0 369.0 0 0 101 0 247 0 3 0 0 250 24 0 211.25 34.3 111.2 2.2
Rhinebeck I Red Hook 56.0 397.0 453.0 151.3 0 0 5 0 49 0 2 0 0 51 18 0 37.25 0.4 32.1 1.6
Castle Point 134.0 335.0 469.0 111.1 0 0 4 r---g ~8 0 0 0 0 18 0 0 19.5 4.7 16.4 1.1
f--'-
Pleasant Valley 86.0 540.0 626.0 138.3 0 0 9 16 26 0 10 0 0 36 24 0 36.25 5.6 37 1.0
Hvde Park 204.0 811.0 1015.0 157.8 0 0 26 2 140 0 15 0 0 155 6 0 117.5 11.3 48.4 3.2
~ge 45.0 242.0 287.0 74.1 0 0 8 6 20 0 2 0 0 22 0 0 12.75 2.4 19.1 1.2
Beekman 204.0 618.0 822.0 113.5 0 0 6 0 67 0 2 0 0 69 6 0 64.25 11.3 43.2 1.6
I I I I I I I I I I I I I I I I 1
ITOT ALS = 2517.0 12409.0 14926.0 2679.7 0.0 0.0 817.0 68.0 2251.0 0.0 122.0 0.0 0.0 2373 195.0 0.0 1678.2 190.7 946.2 2.5
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I CODES
A = Advanc Res. D = No Sh w G=Y\ ee:lch ir
B = Call In E = Eldert\ H= EI ertyl S Ji!cial eeds
-' C = Cancel F = Soecia Needs 1= Aic as I Fr~ a
Kathi.
I hope this helps you. Let me know if you need any more information.
Sandy
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24 riders
18 riders
9 riders
9 riders
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26 riders
8 riders
22 riders
14 riders
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Dutchess County DIAL-A-RIDE
Senior Citizen and Disabled Transportation System
Policy and Procedures
WHAT IS DIAL-A-RIDE?
DIAL-A-RIDE is a curb-to-curb transportation service, designed to
serve senior citizens and individuals who have a physical or mental
disability which prevents them from using the regular LOOP buses.
WHO IS ELIGIBLE?
In order to serve the special transportation needs of the elderly
and disabled public, the service is offered' only to those who need
it. If an individual can use the regular LOOP bus service, that
individual is not eligible for DIAL-A-RIDE service.
To be eligible for DIAL-A-RIDE service, an individual must be 60+
years of age OR have a,physical or mental disability which makes it
significantly difficult to do one or more of the following:
· walk more than 200 feet
· stand outside more than 10 minutes
. negotiate a flight of stairs
. get on or off a standard bus
· stand on a moving bus
· read information due to visual impairment, cognitive or
learning disability
· hear announcements by a bus driver
However, if a disability is a result of any of the following, an
individual will not qualify for DIAL-A-RIDE service:
· pregnancy
· obesity
· impairment due to use of drugs or alcohol
· controlled epilepsy :
· any contagious disease
· any disability which renders one potentially violent so as
to be dangerous to oneself or other passengers
WHERE DOES THE SERVICE OPERATE?
DIAL-A-RIDE service operates in the areas according to schedule.
(See Dial-A-Ride schedule, attached)
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IDENTIFICATION CARDS
In order to access DIAL-A-RIDE, an individual must have an
identification card and number. The number identifies the
individual as an eligible rider when he or she calls for a trip
reservation. To determine eligibility it is required that an
individual fill out an application and return it to the address
below. DIAL-A-RIDE staff will verify an individual's eligibility
and notify each individual, by mail,. as to their eligibility
sta tus . Eligibility due to disability will be verified via a
Medical Doctor's note. If eligible for DIAL-A-RIDE service, an
identification card and additional information on the DIAL-A-RIDE
service will be forwarded, by mail, to the individual.
Mail application to:
Dutchess County Division of Mass Transit
DIAL-A-RIDE
14 Commerce Street
Poughkeepsie NY 12603
The information that an individual provides on the application is
intended for the purpose establishing eligibility for the DIAL-A-
RIDE service and complying with mandated reporting requirements.
Dutchess County will not release this information without written
permission from the individual applicant.
.ALL EMPLOYEES
All employees having contact with the elderly and disabled persons
using the DIAL-A-RIDE system will be sensitive to their needs and
capabilities. Employees will show respect for, and consideration
of, elderly and disabled persons at all times. Employees will
understand the need for flexibility in working with and serving
users of the DIAL-A-RIDE system.
DRIVERS
All drivers will have the appropriate license to operate DIAL-A-
RIDE vehicles.
Drivers will assist patrons on aDd off the vehicles but wil~ not
act as escorts to and from a location.
Drivers will assist patrons with parcels. A maximum of four
packages per person will be permitted.
Drivers will report any prpblems either with patrons or with
vehicles to their Supervisor.
Drivers will refuse to transport any disabled individual who cannot
function independently unless that individual is accompanied by a
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personal aide who shall ride at no charge.
Drivers will be responsible for seeing that fares are paid and
completing such forms as may be required to account for fares
collected, passenger trips, mileage traveled each day, etc.
Drivers may not make change, though they may assist those who are
unable to place coins in fare box. Drivers may not accept tips.
Fares will be collected as follows:
one way within a municipality. . . . . . . . $ .75
round trip within a municipality. . . . . . .$1.25
one-way between municipalities. . . . . . . .$1.00
round trip between municipalities. . . . . . $1.75
NOTE: No one will be denied service because of inability or
refusal to pay. If a fare is not collected, driver will record on
daily report.
When schedules allow , drivers will allow up to three (3) stops
within a municipality per passenger with an additional charge of
$.75 each additional stop.
Drivers will be available for service in municipalities until 3:00
p.m.
Drivers are to be sensitive to the individual needs of passengers
and are required to exercise patience at all times.
On all shopping trips passengers are to be advised of time and
place to meet for return trip. Mall shopping is for three hours.
Supermarket shopping is for two hours.
Drivers are to provide assistance both with loading and unloading
parcels and with getting people on and off the vehicle where
necessary.
Under no condition will a driver leave a senior stranded.
DISPATCHER
Dispatchers will be located at the contractor's office with a
telephone number specifically assigned for use in the DIAL-A-RIDE
System.
Dispatchers will accept reservations up to 7 days in advance and no
later than 3 days before the desired date of service between the
hours of 8:00 a.m. and 2:00 p.m., Monday through Friday.
Dispatchers will schedule service to begin at 8:30 a.m. and will
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allow drivers enough time to return to base by 4:00 p.m.
Dispatchers will design the daily routes of the vehicles based upon
the number of riders in the most efficient manner an in accordance
with the advertised schedule.
Emergency requests for service will be considered by the dispatcher
on an individual basis, and when possible, will be accommodated.
The dispatcher will report any problems encountered with patrons to
the Aging Services Coordinator at the Office for the Aging.
VEHICLES
Vehicles will be used in the DIAL-A-RIDE System on five days of the
week (Monday through Friday). A back-up vehicle will be available
at all times. The vehicles will meet the applicable New York State
Department of Transportation standards for vehicles providing
service to senior citizens and disabled individuals.
Any breakdown of a vehicle will not interrupt the prov~s~on of
service. Another vehicle meeting the New York State Department of
Transportation standards will be substituted.
Maximum vehicle capacity on any given day will be in accordance
with the New York State Department of Transportation standard
regarding the availability of space for parcels.
PASSENGERS
Passengers must plan activities so that reservations may be made
ahead of time.
Passengers must call for reservations as early as possible when in
need of medical transportation. Dispatchers will accept
reservations up to 7 days in advance and no later than 3 days
before the desired date of service between the hours of 8:00 a.m.
and 2:00 p.m., Monday through Friday.
Passengers must call for reserva~ions between the hours of 8:00
a.m. - 2: 00 p.m.
Passengers should schedule appointments before 2: 30 p.m., and
earlier, wherever possible due to the need for the bus to return to
base by 4:00 p.m.
When a ride is scheduled, passengers must tell the dispatcher
exactly where they are going, including additional stops. The
driver has a schedule to follow which cannot be changed.
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Passengers are limited to a maximum four shopping bags or parcels.
On all shopping trips passengers are to be advised of time and
place to meet for return trip. Mall shopping is for three hours.
Supermarket shopping is for two ho~rs. Passengers who do not comply
wi th this provision may receive a letter regarding their non-
compliance and may also have their Dial-A-Ride privileges
suspended.
Passengers should wait inside their homes so that the dispatcher
may call if there will be a delay.
Passengers should allow a 15 minute leeway in scheduled pick-up
time. Be ready 15 minutes early, but be prepared to wait 15
minutes longer than scheduled time.
Passengers should try to be patient, as drivers can be delayed
through no fault of their own.
Passengers should ask for help if assistance is needed on or off
the vehicles or with parcels.
Passengers shall place fares in the fare box on their own. Those
who are unable to do so may receive assistance from drivers.
Passengers shall carry exact change. Drivers are not permitted to
make change. Drivers are not permitted to accept tips.
Passengers who are dissatisfied with service, wish to express a
concern, or make a suggestion should attempt to resolve the matter
with Dial-A-Ride. Those matters that cannot be resolved with Dial-
A-Ride may be brought to the attention of the Office for the Aging
or the appropriate town/city Advisory Board representative. The
Office for the Aging telephone number is 486-2555. Names and phone
numbers of Advisory Board representatives may be provided by the
Office for the Aging.
HOLIDAYS
All maj or holidays will be observed. The DIAL-A-RIDE Advisory
Board will have the option of declaring additional holidays.
CONTRACTOR
The contractor is responsive to the Director of the Dutchess County
Office for the Aging and is a non-voting member of the
Transportation Advisory Board which monitors the administration of
the DIAL-A-RIDE system
DIAL-A-RIDE ADVISORY BO.ARD
The DIAL-A-RIDE Advisory Board works with the Office for the Aging
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and with Dutchess County Mass Transit to set policy and to address
problems and concerns expressed by the program's passengers and
dri vers. A represemtati ve from Dutchess County Mass Transit
attends meetings to provide technical assistance as required. The
Advisory Board is chaired by the Office for the Aging's Aging
Services Coordinator.
Participating Town Supervisors, the Mayor of Poughkeepsie, and
Taconic Resources for Independence may appoint a representative to
the Advisory Board.
WINTER CANCELLATION POLICY
Cancellations due to poor driving conditions will be announced on
all local radio stations between 7:00 and 8:00 a.m.
If it is necessary to cancel DIAL-A-RIDE service, all pick-ups
scheduled before 11:00 a.m. will be canceled for the day.
If road conditions do not improve by 11:00 a.m., DIAL-A-RIDE
service will be canceled for the remainder of the day. Local radio
stations will announce the cancellation between 11: 00 a .m. and
12:00 noon.
OrvISION OF MASS TRANSIT
All operation policy decisions will be the sole responsibility of
the Division of Mass Transit. The Office for the Aging and the
DIAL-A-RIDE Advisory Committee will be consulted with, as
appropriate, before any policy or service modification is enacted
that may significantly impact the method or scope of services
delivered.
A:\DAR\P~.WPD
Revised 7/99