Armeno, Margaret
ii
Margaret M. Anneno
68 Carroll Drive
Wappingers Falls NY 12590
Phone 845.297.1162
~anmar680@aol.com
My 30 plus year work history demonstrates a record of strong organization, communication and
teamwork skills. Areas of skill include: customer service call Center operations, systems training,
Inventory management, team motivation and ensuring staff adherence to policies and procedures.
EXDerience:
McMahon 's Farm Customer Service RepreSentative Hopewell Junction, New York
Order entry and Customer inquiries for a small gourmet foods distribution company. Responsible for
follow up on inside sales leads.
Eastman Kodak Company, Rochester, NY
Entertainment Ima~in. Division Senior Customet Service Representative New York. NY.
Trainer and resource for SAP: Developed customized SAP POlicieslproceduresfor US implementation
Conducted local inventory analysis to assist in identi/Ying appropriate reduction methods, collaborated
with marketing to generat~ sales of excess product 1999-2005
.. t. .
Health Imaoin. Division Customer Service Representative, Rochester, NY.
Assisted with the implementation of a streamlined efficient weekly order program for large vendors.
Collaborated with supply chain specialists to integrate Kod3k acqUired Imitation laser printer inventory
within Kodak's inventory system 1996-1999. .
N ati~nar Account Division. Consumer Imaging, Customer Service RepresentatiVe, Roeh., NY
CO-managed the Wal-Mart Account. Responsible for the m.aintenan~ of inventory levels and the
transportatiOIl of product, to Wal-Mart warehouses nanonwlde. PartIcIpated In quarterly revIew of JIT
system at W a~-Mart ~eadquarters 1994-1996
Health Im"1liill Cus;omer Service Representativ~, Rochester, NY .
Communicated division inventory needs to plannIng r~presentatIves, preformed call coachmg
for customer service representatives, and served a subject matter expert 1991-1994
U.S Distribution Call Center SpeCialist~ Rochester, NY d k roducts 1985-1991.
Provided direct customer support regardIng a Wide range of Ko a p
Volunteer Experience:
Jj C Ombudsman Poughkeepsie, NY.
NYS Office of the Aginlt Long enn are. mes a;sisted living facilities and other adult care .
Empowered to advocate for. reSIdents. of.nursl~r ho I'. g between staff and residents and by promotmg
J': "lities Provide informatIOn to assist In pro em so .vm
laCI . d k'Il among reSidents
individual and group self - a vocacy s IS.
M I Wheels Wappingers Falls, NY
e~ s on I d-o&"~er a warm and friendly contact to recipients.
Dehver mea s.an w
A rican Cancer Society '.
me. I d. ect mail assistance for their campaign.
ProVIde annua If ,
.. ..
Kean Roger Risko
Director, Community Service-Arlington Rotary Club
Work Based Learning Program Facilitator, Dutchess County BOCES
2 Central Avenue...............Newburgh, New York 12550
8452356388
To Whom It May Concern:
I have been asked to provide a recommendation for Margaret Arr1'len0, and it is
my pleasure and privilege to do so. Margaret has many notable attributes,
among which are several endeavors with which she has been involved. As a
volunteer at the River Valley Care Center in Pou'ghkeepsie, her.'active role in
advocating for senior residents as Ombudsman is greatly focused and .
appreciated by many of the residents and clients she serves. As an advocate,
she reports directly to the Office for the Aging and acts as liaison for other
agencies, makes social visits, and participates with many recreational activities
as well. .
Her background includes business school, working with Customer Service
Relations at McMahon Farms, and trainer/mentor for Qualit}tCustomer Service at
Eastman Kodak Co ..
She has been active with "Meals on Wheels" and her interactions with others
help to create a better day and quality living for others. She truly embodies a
service above self attitude with all she does. It is for these reasons I fully and
freely give my recommendation for Margaret Armeno and would gladly provide
further information if needed.
Sincerely,
Roger Risko, Work Based Learning Coordinator for Dutchess County
BOCES
Director, Community Service, Arlington Rotary
District Advisor for Interact and Rotaract Clubs for Rotary International