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Heady, Karen .... Karen Heady 95 New Hackensack Road #25 Wappingers Falls, New York 12590 (845) 297-0543 Email: kar708@optonline.net OBJECTIVE With proficient computer skills, secretarial skills and customer service background I can easily meet the needs of my employer. WORK HISTORY Care Core National February 2006 - present Wappingers Falls, New York Data Coordinator Responsible for daily updates of MC400 which includes updating member's eligibility, provider information, pricing and processing authorizations, coordinate email, processing daily spreadsheets and training. Assist Chief Information Officer in the capacity of his Personal Assistant, which includes, answering phones, taking messages and coordinating meetings. I have working knowledge of MC400, Outlook, Excel and Word. The Town of Kent Kent Lakes, New York Administrative Assistant/Clerk April 2001 - February 2006 Assist the Town Clerk with correspondence, transcribing and minutes for the town board meetings, postings to the town website calendar, filing, copying, mailings, responsible for opening the Supervisor's mail and directing it to the proper departments, answering phones, directing calls to appropriate departments, answer various questions from residents, dog licenses, fishing licenses, hunting licenses, handicapped permits and bum permits. Park District Clerk - duties include large mailings, typing, boat permits, organize boat owners, lake permits, organize large list of park district property owners, administer beach ID's and assist lifeguards. Atlantic and Pacific Tea Company Carmel, New York Customer Service Clerk September 1993 to May 2002 Assist Front End Manager with organization of front end which includes supervising cashiers, insure smooth circulation of customers, organize breaks, and answer questions or concerns the customers may have. Customer Service Representative - Maintained Courtesy Counter which included refunding customers, answering phones, assisting customers, answering questions and solving problems, cashing payroll checks, processing UPS requests, processing .- Western Union requests, processing Money Orders, processing lottery tickets, processing Public Assistance requests. Maintain and organize bookkeeping office which includes making cash and check deposits, balancing cashier tills, balancing payroll, balancing weekly department figures, balancing weekly store figures, maintaining cash safe. Maintain and organize the Pharmacy counter which includes answering phones, processing refills, inputting drug orders processing orders when they arrive, assist the Pharmacist any way possible to help them do their job efficiently. Participated in the organization of Customer Appreciation Day. Allstate Insurance Company Yorktown Heights, New York Sr. Claims Associate March 1989 to December 1992 Duties included typing for claim representatives and manager, filing, switchboard, processing incoming and outgoing mail, processing daily file checks. Additionally acted as backup for the computer clerk. DBH, Inc. Contractors Purdy's New York Office Manager September 1986 - March 1989 Duties included organizing and maintaining an office of three employees, typing, filing and phones. Responsible for accounts payable, receivable, payroll knowledge of payroll laws and union rules, balanced check book, billing to all major accounts, organized accounts with other construction companies and lumber stores. EDUCATION Northern Westchester Technical Center Yorktown Hts, New York Course Certificate 2000 8 week course Medical Terminology and 6 week course in Medical Billing and Coding Northern Westchester Technical Center Yorktown Hts, New York Course Certificate - Secretarial Specialties 1983 -1985 Carmel High School Carmel, New York 1981-1985 Personal/Business References Deanna Cummaro - 298-2222 Lauren DeSalvo - 228-2458 Rich Quaglietta - 225-6546 Bil T ulipane - 225-2086